FAQs

Online Banking FAQs

1. What is Online Banking/Mobile Banking?

Online Banking, which includes Mobile Banking, is the Online Banking Service of Pacific National Bank that allows customers to do banking online from anywhere with Internet access and a computer or smartphone. Customers can check account balances, today's deposit(s), transfer funds, view images of posted checks or deposit slips, send and receive secure messages, re-order checks, receive e-statements, eDocuments, and more. If eligible, bill pay and mobile deposit are also available.

2. When can I access Online Banking?

Online Banking is available 24 hours a day, 7 days a week, except when system maintenance or upgrades are being performed.

3. How can I get started?

Once you are registered with Pacific National Bank's Online Banking Service and have received an Enrollment ID Number (UserID) and a temporary PIN (Personal Identification Number), you will be prompted during the initial login process to enter a new password of your choosing. Your user password will be authenticated during the login process. Application forms are available after you have selected "Enroll".

4. Is the access secure?

Pacific National Bank has taken strong measures to keep your assets safe and your account information private. We use layers of security to protect your financial data.

Encryption Technology. We require the use of a secure browser before a connection can be made to Pacific National Bank's Online Banking Service. A secure browser will use encryption technology (Secure Sockets Layer or SSL) to scramble your information, making it useless to hackers, as it passes across the Internet.

Firewall of Protection. For added security, we have your data pass through a "firewall" which is a computer specifically designed to keep out unauthorized users.

Access Limited by You. Finally, to ensure that only you can access your accounts we require a valid Customer Identification Number (UserID) and PIN (Personal Identification Number) or Password, before you can log in.

Automatic Log off. For your security, our Online Banking Service will automatically end your Internet Banking session if there is no activity on your PC for 3 minutes. Always remember to Log Off and then close your browser window.

5. What are the System Requirements?

There are no special requirements. All you need is a computer with a connection to the Internet along with one of the following: The current version or one of the two most recent major releases of Internet Explorer, Firefox, Safari, or Chrome. Please note that utilizing older browser versions may result in disabled functionality or limited access to services. Additionally, you must set your display resolution to 800x600 and the browser text size to medium.

The supported browsers are for use with the traditional online banking interface and devices (desktops/laptops), and do not apply for use with mobile devices (phones/tablets). If you are using a phone or tablet to access online banking outside of an "APP", functionality and appearance may vary from the traditional online banking interface. Beta versions are not supported.

6. How much does Online Banking cost?

Online Banking and Mobile Banking are free of charge. Bill Pay (to payees domiciled within the U.S. only) and Mobile Deposit (domestic accounts only) for consumers are also free of charge, but are billable for business accounts. See Schedule of Charges.

7. How often can I change my password?

You can change your password as often as you would like.

8. Forgot your Customer Access Number or PIN?

If so, you have only three chances to enter it correctly. If the third attempt fails, you will be locked out and unable to access your account online. If this occurs, please send us an Email for assistance, or you may contact one of our Online Banking Representatives at 305.539.7609 or 877.381.3297.

9. Are there any requirements when changing my PIN/Password?

Below are guidelines for creating and securing your PIN (Personal Identification Number) or Password:

Use at least one upper case letter, one lower case letter, one number, one special character, with a minimum of 8 characters in total; easy to remember, but difficult to guess.
Do not use obvious numbers (e.g., birthdays, Social Security Number, date of birth, phone number).
Do not reveal your PIN to anyone.
Do not write your PIN down anywhere.
Never carry you PIN with you.
Change the PIN often.

10. What accounts can I access using Online Banking?

You may access your checking, savings, money market, super NOW, or certificate of deposit (CD) account, or view your loan information.

11. Can I view copies of my paid checks online?

Images of checks you have written against your Pacific National Bank checking account are available online through your "Account Detail". You will be able to view the front and back of the check.

12. How do I request electronic statements and documents?

After signing on to Online Banking, you may enroll your account(s) to receive eStatements and eDocuments. You will receive your statement(s) the next day after the closing of the month. eDocuments are available the next day after they are generated.

You can print your statements/documents in the convenience of your office or home. Acrobat Reader is needed to download and save or print the statements/documents.

13. Can I re-order checks online?

Yes, you can, if you are an Online Banking User.

14. Can I change my email address online?

Yes, you can change your email address online. It is very important for you to keep your email address current in order to receive email messages and notifications from the Bank as well as your eStatements and other eDocuments.

15. Are e-messages secured?

Your messages are secured only if you select the option "Contact Us" when logged into Online Banking.

16. When will my Electronic Fund Transfer order through online banking be processed?

Funds Transfers made Monday through Friday before 5:00 pm ET will be processed the same day. Funds Transfers made Monday through Friday after 5:00 pm ET or anytime on Saturday, Sunday, or on any Federal holidays will be processed the next business day.

17. Are Pacific National Bank accounts FDIC insured?

Yes, they are. Pacific National Bank checking, savings, money market, super NOW, and certificate of deposit (CD) accounts are FDIC insured up to at least $250,000 per depositor.

18. What is the routing number and SWIFT BIC for Pacific National Bank?

Our routing number or ABA number is 066011350.

This number identifies the financial institution where your account is held. This nine-digit number appears before your account number on the bottom of your checks.

Our SWIFT BIC number is PACIUS3M.